Reverse Logistics Project Manager
Core
Leads the end-to-end product return lifecycle, managing service requests, returns, inspections, billing, and final disposition (credit, scrap, or replacement) to ensure process efficiency and inventory integrity.
Role type
Senior IC Reverse Logistics Project Manager
Builds
End-to-end return workflows and disposition decisions for customer products
Domain
Supply Chain / Reverse Logistics / RMA Operations
Deliverable
product features
Required skills
Reverse logistics operations, RMA/order tracking, inventory management, WMS, cross-functional coordination, financial reconciliation, data analysis
Preferred skills
Billing/credit reconciliation, aging/timer-based escalation workflows, root-cause tracking, contract manufacturer liaison
Technologies
Oracle, ERP, Power BI, WMS
Responsibilities
Review and assign service requests, create and track RMA orders, process inventory receiving and verification, review supplier billing and approve charges, determine replacement or credit options, notify customers of dispositions, manage scrap workflows and financial write-offs
Seniority
Senior, hands-on IC
