(Junior) Kundenberater (m/w/d) Umweltbonus / E-Mobilität
Core
Support customers in applying for the THG premium (climate bonus) for electric vehicle owners, ensuring accurate documentation and smooth certification.
Role type
Junior customer service representative (environmental bonus)
Builds
Digital application process for THG premium claims
Domain
Automotive / Environmental policy / Customer support
Deliverable
client delivery
Required skills
Customer service, document verification, data accuracy, written communication, problem solving
Preferred skills
Commercial training, prior backoffice experience
Technologies
Email, internal support tools
Responsibilities
Answer customer inquiries via email and phone, guide customers through THG premium application, verify vehicle documents for eligibility, identify recurring errors for process improvement