Customer Experience Customer Success Specialist
Core
Act as a point of contact for technical health issues and escalation management for enterprise customers, ensuring successful adoption of Splunk Enterprise and Splunk Cloud.
Role type
Senior Customer Success Specialist (Technical Account Management)
Builds
Customer adoption journey, platform health, and value realization for Splunk Enterprise and Splunk Cloud
Domain
IT Operations, Data Platform, Observability, Cybersecurity
Deliverable
client delivery
Required skills
Technical Account Management, enterprise deployment management, platform health assessment, diagnostic health checks, cross-functional coordination, sales QBRs, environment upgrades, cloud overage assessment, bug/release impact analysis
Preferred skills
Splunk expert-level certification, cybersecurity domain knowledge, observability experience, AI-analytics integration, advanced telemetry, leading global initiatives
Technologies
Splunk Enterprise, Splunk Cloud
Responsibilities
Manage technical health issues and escalations for enterprise customers; deliver onboarding guidance and enablement workshops; monitor environment health including cases, outages, and projects; advocate internally for issue resolution; analyze interactions to identify training needs; participate in sales QBRs; recommend upgrades and add-ons; assess cloud overages; communicate environment impacts from bugs or maintenance; document and communicate customer needs to the Account Team.
Seniority
Senior, hands-on IC
