Software Engineer
Core
Two-way technical liaison for Japanese enterprise customers, bridging Cisco security engineering and client needs to ensure accurate troubleshooting and communication.
Role type
Senior IC customer-facing security engineer (networking & security)
Builds
Customer-ready troubleshooting summaries, escalation packages, and bilingual technical documentation for Cisco security products.
Domain
Cybersecurity, Networking, Cloud Infrastructure
Deliverable
client delivery
Required skills
TCP/IP (IPv4/IPv6), DNS, routing, NAT, IPsec tunnels, TLS, VPN, Zero Trust, CASB, DLP, AWS (VPC, CloudWatch), Kubernetes basics, Bash scripting, Python, Wireshark/tcpdump, log analysis, packet capture
Preferred skills
Cisco on-prem/cloud security products, SASE/enterprise security vendor experience, Observability tools (Grafana, Loki, Prometheus)
Responsibilities
Triage L2/L3 issues for VPN, zero trust, and cloud security products; collect and analyze logs/packet captures; run scripted health checks and regression tests; document runbooks and known issues; assist with upgrades and migrations; translate technical updates between Japanese and English.
Seniority
Senior, hands-on IC