Software Engineering Technical Leader
Core
Senior technical leader bridging large Japanese enterprise customers and Cisco's English-speaking engineering teams for security portfolio issues.
Role type
Senior IC security engineering technical leader (customer-facing)
Builds
End-to-end security solutions (VPN, zero trust, web inspection, CASB, DLP, firewall) for enterprise customers
Domain
Cybersecurity, Networking, Cloud Infrastructure
Deliverable
client delivery
Required skills
Bilingual Japanese/English technical communication, L3/L4 network troubleshooting, TCP/IP (IPv4/IPv6, IPsec, DNS, routing), Cloud networking (AWS), Kubernetes operations, Packet capture/analysis (Wireshark/tcpdump), Bash scripting, Python scripting, Customer advocacy
Preferred skills
Cisco on-prem/cloud security product management, Large Japanese enterprise account experience, Observability stacks (Grafana, Loki, Prometheus)
Technologies
Cisco Security Portfolio, AWS, Kubernetes, Wireshark, tcpdump, Bash, Python, Grafana, Loki, Prometheus
Responsibilities
Lead L3/L4 troubleshooting for security products; Perform packet capture and analysis to isolate connectivity and policy issues; Drive proactive account health checks and regression testing; Build clean escalations for engineering with translated outcomes; Mentor junior liaison engineers on technical depth and communication
Seniority
Senior, hands-on IC with leadership responsibilities