Customer Success Analyst
Core
Support clinical applications and commercial technologies by diagnosing hardware/software issues, configuring systems, and providing technical guidance to users.
Role type
mid-level technical support engineer (clinical applications)
Builds
stable operation of commercial technologies and clinical applications
Domain
healthcare technology / clinical applications
Required skills
hardware troubleshooting, software configuration, network connectivity diagnostics, user account management, technical documentation, basic training delivery
Preferred skills
Windows OS expertise, networking (DNS/IP routing), EDI knowledge, EMR/EHR software experience, healthcare/pharmacy workflow knowledge
Technologies
Windows OS, Microsoft Office, QuickBase, proprietary clinical applications
Responsibilities
diagnose and resolve hardware/software/network issues, configure and maintain computer systems and user accounts, log and prioritize support requests, escalate complex issues, provide basic user training, interact with product and development teams
Seniority
Mid-level, hands-on IC