Senior Analyst, IT Client Services
Core
Provides Tier 1-3 virtual and physical IT support for end users, managing hardware, software, network, and warehouse technology issues across distribution centers.
Role type
Senior IT Client Services Analyst (Tier 1-3 Support)
Builds
End-user productivity platforms, collaboration toolsets, and stable IT infrastructure for warehouse and office operations.
Domain
Healthcare logistics / IT Operations
Required skills
Hardware diagnostics and troubleshooting, OS configuration (Windows 10/11), Network configuration (Ethernet/Wireless/TCP/IP), Server interaction, Incident management, Asset management, Warehouse technology support (RF scanners, Zebra printers)
Preferred skills
Multi-platform environment support, Citrix, Microsoft W365, AWS desktops, Android, SOTI, Project management theory, Manufacturing/automation environment experience, Warehouse environment experience
Technologies
Windows 10, Windows 11, Citrix, Microsoft W365, AWS, Android, SOTI, Zebra printers, IWD/RF scanners
Responsibilities
Diagnose and resolve unique problems with hardware, software, and operating systems; Configure, deploy, maintain, and troubleshoot computer workstations, laptops, printers, and mobile devices; Address user tickets within documented service levels; Partner with end users to correlate business requirements to technology solutions; Properly escalate unresolved issues to appropriate internal teams; Provide after-hours and weekend support as needed.
Seniority
Mid-level, hands-on IC