Representative II, Customer Care Order Placement
Core
Answering inbound calls to place orders and resolve issues for medical supplies in a high-volume call center.
Role type
Customer Service Representative (Order Placement)
Builds
Order fulfillment and customer support for medical supply distribution
Domain
Healthcare / Medical Supplies
Required skills
High-volume call handling, order processing, insurance billing interpretation, multi-system navigation, problem resolution
Preferred skills
Remote work experience, Microsoft Office, order placement systems, healthcare industry background, root cause analysis, call-center metrics achievement
Technologies
Microsoft Office, internal order placement systems, call-center phone systems
Responsibilities
Answer incoming calls regarding medical supplies, process orders for new and existing customers, collect insurance billing information, navigate multiple computer programs to address concerns, consult supervisors on complex problems, explain insurance terminology and product offerings to customers
Seniority
Individual Contributor, mid-level (2-4 years experience preferred)