Mgr. Performance Monitoring
Core
Lead quality governance, audit oversight, performance analytics, root cause analysis, and knowledge management strategy to drive operational effectiveness and continuous improvement.
Role type
Senior manager (Quality & Knowledge Management)
Builds
Quality frameworks, audit processes, knowledge repositories, and continuous improvement initiatives
Domain
Healthcare operations / Quality Assurance / Knowledge Management
Deliverable
dashboards & analysis
Required skills
Quality governance, audit management, root cause analysis, performance analytics, knowledge lifecycle management, team leadership, stakeholder management, strategic planning
Preferred skills
Process excellence, change management, data-driven decision making
Responsibilities
Establish quality assurance frameworks and governance standards; oversee audit activities and validate scoring trends; analyze quality trends and operational risks; lead investigations into quality failures; drive continuous improvement initiatives; manage knowledge creation, review, and utilization; lead and develop Quality and Knowledge Management professionals; partner with cross-functional teams to influence business decisions; develop executive-level reporting and dashboards.
Seniority
Manager, hands-on leadership
