Sr Consultant, Customer Success
Core
Senior Consultant driving customer success, revenue growth, and contract renewal/expansion for Cardinal Health's WaveMark clinical supply chain automation solution in healthcare.
Role type
Senior Customer Success Consultant (Healthcare Supply Chain)
Builds
WaveMark predictive modeling and automated inventory management solutions for hospital clinical and supply chain teams
Domain
Healthcare / Clinical Supply Chain / Predictive Analytics
Deliverable
client delivery
Required skills
Strategic account management, data storytelling for ROI, change management, process improvement, technical subject matter expertise in hospital supply chain, project management, cross-functional collaboration
Preferred skills
Lean Six Sigma, healthcare industry experience, large-scale complex integration experience
Technologies
Barcode, RFID, Microsoft Office (Access, Excel, Outlook, PowerPoint, Word)
Responsibilities
Maintain long-term relationships with key stakeholders to drive revenue growth; use data to demonstrate customer success and ROI; collaborate with internal teams (Operations, Engineering) during deployment and post-go-live; define strategic direction and track deliverables; support project management and implementation via travel; articulate value proposition to stakeholders; identify expansion opportunities with the Sales team.
Seniority
Senior, hands-on IC with strategic oversight