Customer Success Partner Supply Chain, Retail, Manufacturing
Core
Senior Customer Success Partner ensuring customers maximize value from Blue Yonder's AI-powered supply chain, retail, and commerce solutions by acting as a strategic advisor and driving adoption.
Role type
Senior Manager, Customer Success Partner (Supply Chain/Retail/Manufacturing)
Builds
Long-term customer relationships and verified value outcomes for supply chain and retail clients
Domain
Supply Chain, Retail, Manufacturing
Deliverable
client delivery
Required skills
Supply chain domain expertise, executive stakeholder management, strategic business review facilitation, renewal management, upsell/cross-sell identification, attrition mitigation, value success planning
Preferred skills
SaaS technology landscape knowledge, cross-functional team collaboration, negotiation, analytical acumen
Technologies
Blue Yonder AI-powered supply chain and commerce solutions
Responsibilities
Serve as primary strategic advisor to C-level stakeholders; develop and present Value Success Plans, EBRs, and QBRs; manage customer renewals and identify upsell opportunities; mitigate attrition risks; drive customer referenceability
Seniority
Senior Manager, 15+ years experience
