Application Support Engineer - Adobe Sign
Core
Provide IT support and lead integration projects for SaaS applications, primarily Adobe Sign and DocuSign, serving end users and internal stakeholders.
Role type
SaaS Application Support Engineer (Integration Lead)
Builds
Application integrations, onboarding processes, and support solutions for Adobe Sign/DocuSign
Domain
Healthcare IT / SaaS Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SaaS application support, ServiceNow ticket management, application integration, technical documentation, SLA management, KPI reporting, HIPAA compliance, change request management
Preferred skills
Adobe Sign/DocuSign Administrator experience, API integration, Identity Access Management (IAM/SSO), complex project management
Technologies
ServiceNow, Adobe Sign, DocuSign, Identity IQ, Single Sign-on
Responsibilities
Provide IT support to SaaS end users via ServiceNow, act as liaison with integration partners and vendors, maintain runbooks and technical diagrams, lead application onboarding and integration planning/testing, report KPIs to leadership, ensure regulatory compliance for HIPAA audits, assist with long-term application strategy
Seniority
Mid-level, hands-on IC
