Senior Digital Support Engineer
Core
Senior escalation point for complex technical issues across endpoints, identity, and enterprise applications, delivering permanent fixes and automating solutions.
Role type
Senior Level 3 Digital Support Engineer (EUC)
Builds
Stable, secure, and productive user environments across Australia
Domain
IT Support / End User Computing / Microsoft 365
Required skills
Advanced troubleshooting (Level 3), Windows 11/macOS/iOS/Android device administration, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Entra ID & Intune, PowerShell scripting, ITSM tools (ServiceNow/Jira), Root cause analysis
Preferred skills
CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator (MD-102), ITIL Foundation, Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) (via careerplan.io/jobs/2016c443-d843-4939-98a5-176345abce64-senior-digital-support-engineer-at-service-stream-energy-water)
Responsibilities
Own incidents and requests end-to-end via phone, email, and ServiceNow; Diagnose complex problems across endpoints, identity, and applications using logs and diagnostic tools; Administer and troubleshoot multi-platform devices including Intune enrolment and Autopilot; Support Microsoft 365 services and resolve Entra ID access issues; Automate repetitive tasks using PowerShell; Write knowledge base articles and mentor engineers
Seniority
Senior, hands-on IC