Customer Experience - Customer Success Specialist - Cloud & AI Infrastructure
Core
Strategic advisor and technical expert leading targeted engagements to accelerate product adoption and drive business value for Cisco's customers in Cloud & AI Infrastructure.
Role type
Senior Customer Success Specialist (Cloud & AI Infrastructure)
Builds
Cisco Cloud & AI Infrastructure solutions (ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix) for enterprise customers
Domain
Networking, Security, Cloud & AI Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Expert knowledge of ACI, HyperFlex, UCS, Nexus, MDS, Intersight, Nutanix, NDFC, NDI; Hybrid cloud expertise (AWS, Azure, GCP); API orchestration and programmability; Technical consulting; Customer-facing technical advisory
Preferred skills
CCIE, CISM, CISSP certifications; Cisco Certified Success Specialist certification; Experience contributing to technology community via frameworks or presentations; Team leadership and capability development
Technologies
ACI, HyperFlex, UCS, Nexus, MDS, Intersight, Nutanix, NDFC, NDI, AWS, Azure, GCP
Responsibilities
Lead high-impact workshops and Expert-Insight-Series sessions tailored to customer needs; Accelerate value realization by applying adoption frameworks and developing onboarding journeys; Identify and mitigate adoption risks by resolving technical usage and integration issues; Document adoption plans and roadmaps to align project collaborators; Guide customers on strategic decisions and lead architectural initiatives
Seniority
Senior, hands-on IC