Customer Experience Customer Success Specialist - Sec
Core
Strategic advisor and technical expert leading targeted engagements to accelerate product adoption and drive business value for Cisco's security customers.
Role type
Senior IC Customer Success Specialist (Security)
Builds
Cisco security solutions (Secure Access, Umbrella, DUO, ISE, NGFW, XDR/SNA) and adoption frameworks
Domain
Cybersecurity, Networking, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Expert-level knowledge of Cisco security stack (Secure Access, Umbrella, DUO, ISE, NGFW, XDR/SNA), Cross-architecture understanding (SD-WAN, Data Center ACI), Lifecycle management of security features, Workshop facilitation, Adoption risk mitigation, Roadmap documentation
Preferred skills
Master's degree in Engineering/CS, CCIE/CISM/CISSP certifications, Cisco Certified Success Specialist, Experience mentoring technical specialists, Cross-domain knowledge (Networking, Cloud & AI)
Technologies
Cisco Secure Access, Umbrella, DUO, ISE, Next Generation Firewall, Secure Workload, XDR/SNA, SD-WAN, ACI
Responsibilities
Lead high-impact workshops and Expert-Insight-Series sessions, Accelerate value realization via validated adoption frameworks, Identify and mitigate adoption risks, Document adoption plans and roadmaps, Guide customers on strategic architectural decisions
Seniority
Senior, hands-on IC