Director, Customer Experience
Required skills
Bachelor’s degree in engineering, Computer Science, Business, or related field
Preferred skills
Advanced degree or industry certifications
Technologies
Networking, Security, Collaboration, Cloud, Automation, Observability, Software/Subscription business models
Responsibilities
Lead a team with Customer Experience Principals/Managers, Customer Success Managers, and Customer Program Manager resources; drive adoption, lead CX services business, take end to end ownership including revenue and P&L for customer segment team; support CX teams to engage with executives and technical partners; align Delivery, Partner, Architecture, and Customer Success functions; stay up-to-date with Cisco technologies, competitive landscape, and industry trends; model leadership and accountability through achieving financial and customer satisfaction targets; foster a collaborative team environment; use strong communication skills to empower teams and influence stakeholders
Seniority
Director
Domain
Customer Experience, Technology, Sales, Renewals, Software Adoption
