Service Now Customer Support Engineer II (Full-Time) - United States
Core
Design, maintain, and optimize ServiceNow capabilities to support Cisco's cloud, platform, and security operations, driving automation and compliance.
Role type
ServiceNow Customer Support Engineer
Builds
ServiceNow solutions (CMDB, Discovery, workflows), integrations (MID Servers, REST APIs), and operational processes for security tools.
Domain
IT Service Management (ITSM) / Cloud Security Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration, ITSM modules (Incident, Problem, Change, CMDB, Flow Designer), REST API integration, AWS cloud governance, security compliance design
Preferred skills
AWS GovCloud/FedRAMP experience, CI/CD pipeline management, security observability tools (Splunk, Tenable)
Technologies
ServiceNow, AWS, Splunk, Tenable, Aqua, Trend DSM, AWS Security Hub, GuardDuty, CloudTrail, GitLab, GitHub, Jira, Confluence
Responsibilities
Design and maintain ServiceNow solutions including CMDB enhancements and workflow logic; Develop and support integrations using MID Servers and REST APIs; Maintain alignment between ServiceNow data and AWS environments; Support onboarding and lifecycle management for security and observability tools; Improve change management processes and audit readiness; Create and maintain technical documentation and knowledge base content
Seniority
Mid-level, hands-on IC