Customer-Facing Quality Leader – Coherent Optical Pluggable Products
Core
Technical liaison ensuring quality assurance, failure analysis, and standards compliance for Cisco's coherent optical pluggable transceivers.
Role type
Senior IC quality engineering specialist (coherent optics)
Builds
Reliable coherent optical pluggable products (QSFP-DD, OSFP) for enterprise and service provider networks
Domain
Telecommunications / Optical Networking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
failure analysis, coherent optical standards (400ZR, OpenZR+, OTN), performance metrics analysis (BER, OSNR, Q Factor, FEC), customer technical support, corrective action planning
Preferred skills
Cisco product portfolio experience, routed optical networking solutions knowledge
Technologies
QSFP-DD, OSFP, CFP2, DSP, photonic integrated circuits
Responsibilities
Serve as primary technical contact for customer quality and failure analysis issues; Conduct detailed failure analysis using advanced diagnostic tools; Collaborate with product and supply chain teams to drive corrective actions; Develop technical presentations on failure trends and quality metrics
Seniority
Senior, hands-on IC