Teamleiter* IT Support & Service für OCT
Core
Lead a 5-person IT support team responsible for operating OneCoolTool, handling installation, maintenance, and system care for customers.
Role type
Senior IT Support Team Lead
Builds
OneCoolTool software operations and customer support services
Domain
IT Support & System Administration
Required skills
Windows Server administration, SQL Server, Microsoft Azure, SQL, relational databases, software architecture understanding, process coordination, first and second-level support, billing assessment
Preferred skills
Leadership experience, business process understanding, customer requirement management, analytical skills
Technologies
Windows Server, SQL Server, Microsoft Azure, SQL
Responsibilities
Organize and coordinate support cases with a 5-person team, plan and coordinate employee capacity, communicate with customers and partners, install and configure software in customer environments, monitor processes with client IT departments, provide first and second-level support
Seniority
Senior, hands-on IC with team leadership