Service Manager
Based in Ukraine
Core
First point of contact for clients, handling inbound/outbound calls and chats to resolve service issues, configure telephony/network equipment, and install software remotely.
Role type
Service Manager (Technical Support)
Builds
AI-based business communication solutions (call tracking, voice bots, speech analytics)
Domain
IT / Telecommunications / AI
Deliverable
client delivery
Required skills
technical support, client communication, telephony configuration, remote software installation, cross-functional collaboration
Responsibilities
answer and process client inquiries via phone/chat, consult on service usage, configure phone systems and network gear, remotely install software, build long-term client relationships, coordinate with internal teams to close tickets