599/B - Consultant Kundenservice Firmenkundenportal und Online-Banking (m/w/d)
Core
First point of contact for corporate banking customers regarding OSPlus products (Online Banking, Corporate Portal, Electronic Mailbox, Internet Branch), providing structured end-to-end support and conducting customer training.
Role type
Senior IC customer service consultant (banking software)
Builds
OSPlus products (Online Banking, Corporate Portal, Electronic Mailbox, Internet Branch)
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer consultation, complex problem solving, analytical thinking, solution-oriented work, documentation creation, cross-functional cooperation
Preferred skills
Experience in banking, media, or IT fields
Technologies
Ticketing systems, Analytical tools
Responsibilities
Provide structured end-to-end support via ticketing system, Conduct customer training and workshops, Perform specialized analyses for own topics, Collaborate with application development teams, Ensure quality of customer documentation and training materials
Seniority
Mid-level, hands-on IC