Telecommunications

Austin, United States of AmericaFull-time2026-11-05 → 2026-11-10

Core

Lead, track, and resolve Webex/Unified Communications (UC) related trouble tickets, ensuring high-quality voice and video conferencing for C-level executives and remote offices.

Role type

Senior Unified Communications Engineer

Builds

Reliable Webex/UC infrastructure and video conferencing experiences

Domain

Telecommunications / Unified Communications

Required skills

Cisco Voice Infrastructure (CUCM, Unity, Gateways), SIP/H.323 protocols, Network protocols and devices, QoS principles, Voice-related security, Cloud technologies, Vendor/Contractor management, Technical documentation (HLD/LLD), System monitoring and alerting, Endpoint provisioning and migration

Preferred skills

N/A

Technologies

Webex, Cisco Unified Communications Manager, CUCM, Unity Connection, SIP, H.323, LAN, WAN

Responsibilities

Tracing call issues through Cisco infrastructure and performing Root Cause Analysis, Monitoring and responding to video conference alerts, Providing guidance to junior onsite and offshore teams, Serving as an escalation point for Tier 1 and Tier 2 Support, Supervising contractors and vendors on break-fix and new build installations, Provisioning and migrating VC endpoints

Seniority

Senior, hands-on IC

About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.