Product Insights Support Engineer
Core
Act as a participant advocate linking users and engineering teams by screening feedback, troubleshooting hardware/software issues, and delivering actionable product insights.
Role type
Product Insights Support Engineer
Builds
Dashboards and reporting tools using Tableau to communicate program health to stakeholders
Domain
Consumer hardware and software product development
Deliverable
dashboards & analysis
Required skills
Screen and classify user feedback, troubleshoot hardware and software issues, analyze bug tracking data and survey results, build dashboards in Tableau, manage pre-release hardware logistics, design participant surveys
Preferred skills
Explain technical concepts to non-technical audiences, manage ambiguity and multiple priorities, use AI tools for workflow improvement, experience with bug tracking systems like Radar
Technologies
Tableau, Keynote, Slack, Radar
Responsibilities
Screen, tag, and classify incoming feedback; provide support to participants via email and Slack; analyze bug tracking data and survey results; partner with AppleCare Engineering to identify potential issues; prepare and manage hardware for assigned programs; build and maintain dashboards; design and deploy participant surveys
Seniority
Mid-level, hands-on IC
