Level 3 Senior Product Technical Support Engineer, AVP
Core
Advanced escalation layer diagnosing complex technical, functional, and operational issues for the Charles River Investment Management System (CRIMS), owning root-cause analysis and bridging to Product Engineering.
Role type
Senior IC Product Technical Support Engineer (L3) with team leadership
Builds
CRIMS trading platform stability and operational continuity for institutional investors
Domain
Financial services / Investment management / Trading systems
Required skills
Root-cause analysis, Advanced troubleshooting, Defect recreation, Workaround design, SQL/Database analysis, Observability tooling, C#/.Net or Java familiarity, Team management, Incident leadership, Runbook authoring
Preferred skills
CRIMS domain expertise, C#/.Net or Java proficiency, Observability tooling (Dynatrace, SolarWinds)
Technologies
CRIMS, SQL, Dynatrace, SolarWinds, C#/.Net, Java
Responsibilities
Lead Sev1 critical incidents, Perform deep technical troubleshooting across logs and databases, Conduct structured root-cause analysis, Reproduce defects in lower environments, Engineer workarounds for trading functions, Manage escalations from L2, Liaise with Product Engineering on defects and hotfixes, Define monitoring requirements and update runbooks, Flag risks for new product introductions
Seniority
Senior, hands-on IC with management-level thinking