Guest Service Agent
Core
Provide warm reception, manage check-ins/check-outs, and assist guests with inquiries and local recommendations at a wellness retreat hotel.
Role type
Guest Service Agent
Builds
Guest experiences and operational flow at Elysia Wellness Retreat
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in/check-out processing, Reservation management, Multi-channel communication, Issue resolution, Local knowledge, Professional presentation
Responsibilities
Welcome guests and manage check-in/check-out processes, Process reservations and special requests via property management systems, Resolve guest issues and provide personalized recommendations, Communicate with guests and colleagues across in-person, phone, and email channels
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