Reservations / Retail Sales Officer| Exmouth Dive & Whalesharks Ningaloo
Core
Manage guest enquiries, bookings, and payments while supporting front-line retail operations for marine wildlife tours.
Role type
Front-line reservations and retail sales officer
Builds
Wildlife interaction tours (Whale Sharks, Humpback Whales), retail merchandise, and ancillary services
Domain
Marine tourism / Experiential tourism
Required skills
Reservations management, Retail sales, Customer service, Booking systems proficiency, Data entry, Record keeping, Safety reporting
Preferred skills
PADI Dive Master qualification, Certified diver, Marine tourism knowledge, First Aid and CPR certification, POS software familiarity
Technologies
CustomLinc, Rezdy, FareHarbor, MS Office
Responsibilities
Manage guest expectations and provide accurate tour information, Process bookings and payments across systems, Liaise with operations to confirm guest details and requirements, Prepare and distribute daily manifests, Engage guests in retail to promote merchandise and services, Assist with data entry and reporting, Address guest complaints and feedback, Support training of new team members, Report hazards and incidents
Seniority
Individual Contributor, Entry to Mid-level