Service Delivery Management Consultant 3- Support
Core
Primary service delivery leader for Oracle Health AMS and Support Services, ensuring client satisfaction, service-level attainment, and operational performance across assigned accounts.
Role type
Senior IC Service Delivery Management Consultant
Builds
Oracle Health solutions including CareAware and Health Information Exchange (HIE) services
Domain
Healthcare technology / Oracle Health
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Oracle Health AMS, CareAware, Health Information Exchange (HIE), enterprise ICT service delivery, incident management, SLA/KPI governance, stakeholder management, continuous improvement strategies, risk management, contract management, pre-sales support
Preferred skills
None stated
Technologies
Oracle Health, CareAware, HIE
Responsibilities
Manage end-to-end service delivery and client relationships for Oracle Health solutions; conduct executive reviews and present service performance metrics; coordinate complex cross-organizational escalations and major production incidents; monitor service performance to identify corrective actions; drive continuous improvement strategies; manage service contracts and contribute to pre-sales activities; protect revenue by demonstrating client value.
Seniority
Senior, hands-on IC