Service Counter
Core
First point of contact for guests, selling activities, managing bookings, and ensuring safety compliance at a karting and entertainment venue.
Role type
Service Counter Agent
Builds
Guest experiences (karting, mini golf, VR, etc.)
Domain
Entertainment / Hospitality
Deliverable
product features
Required skills
Sales, customer service, phone skills, payment processing, time management, multitasking, computer skills, safety enforcement
Preferred skills
Previous sales experience, up-selling/cross-selling, availability for weekends and peak periods
Responsibilities
Sell activities and assist guests, secure bookings for parties and groups, answer phone calls and respond to online enquiries, process payments, check in and screen guests, enforce activity rules and restrictions
Seniority
Entry-level / Individual Contributor