Product Manager - A26352
Core
Establish and run operating practices for TechBuddy, a unified user platform for resolving day-to-day technology issues for educators in Singapore schools.
Role type
Product Operations Specialist
Builds
Operational readiness, support models, feedback loops, and governance routines for a digital education service.
Domain
Education technology / Public sector digital services
Deliverable
product features
Required skills
Product operations, service operations, business analysis, project management, analytical skills, agile delivery, incident/problem/change management, SOP/playbook design, systems thinking, stakeholder management
Preferred skills
ITIL certification, public-sector digital services experience, education technology experience, enterprise IT support experience
Technologies
Jira, Confluence, dashboards, low-code tools
Responsibilities
Own operational readiness for pilots and feature launches; design and maintain support models and escalation matrices; establish systematic feedback loops and maintain adoption dashboards; create reusable playbooks and operating cadences; facilitate cross-functional decision forums and risk reviews.
Seniority
Mid-level, hands-on IC
