Field Technical Specialist
Core
Providing on-site technical investigations, troubleshooting component failures, and supporting warranty processes for heavy-duty transit bus fleets.
Role type
Field Technical Specialist (Heavy-Duty Transit Bus)
Builds
N/A
Domain
Transportation / Heavy-Duty Bus Manufacturing
Deliverable
client delivery
Required skills
Troubleshooting complex mechanical and electrical systems, J1939 communications, CAN bus protocols, Ladder Logic, Multiplex Systems, Technical writing and reporting, Root-cause analysis
Preferred skills
Proficiency with computer-based service tools, CAN loggers, and analysis software
Technologies
J1939, CAN buses, Ladder Logic, Multiplex Systems, Computer-based service tools, CAN loggers
Responsibilities
Conduct on-site technical investigations with suppliers and customers to troubleshoot component failures, Assist Field Service Technicians with electrical and mechanical troubleshooting, Maintain comprehensive logs of technical problems and track field failure patterns, Apply Engineering Change Notices and Approved Deviations to field operations, Review and test work instructions for accuracy, Prepare technical summaries and reliability reports for leadership, Report customer complaints and cooperate in warranty claim processes
Seniority
Mid-level, hands-on IC