Technical Support Engineer
Core
Deliver expert-level technical support and problem resolution for complex electrical and diagnostic issues in heavy-duty trucks.
Role type
Senior Technical Support Engineer (Heavy-Duty Truck)
Builds
Diagnostic solutions and containment actions for vehicle systems
Domain
Automotive / Heavy-Duty Truck / Electrical Systems
Deliverable
client delivery
Required skills
electrical systems troubleshooting, wiring and harness diagnostics, data acquisition and analysis, root cause analysis, powertrain and chassis knowledge, workshop service practices, technical case management, team mentorship
Preferred skills
hands-on experience working with trucks, test engineering or product support environment experience
Technologies
data acquisition tools, diagnostic tools, ticketing systems
Responsibilities
Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools, Conduct root cause analysis for product quality concerns and implement containment actions, Monitor and validate the effectiveness of corrective solutions, Support dealers and customers through direct engagement including onsite visits, Deliver technical guidance and training to customer support personnel, Coach, mentor, and delegate work to less experienced team members
Seniority
Senior, hands-on IC with leadership capability
