Client Solutions Specialist
Core
Contact clients with missed payments to understand their situation and negotiate specific repayment plans to prevent account default.
Role type
Client Solutions Specialist (Retention/Save)
Builds
Repayment plans and restored payment status for delinquent accounts
Domain
Consumer lending and debt management
Deliverable
client delivery
Required skills
Persuasion and negotiation, closing on the call, emotional intelligence, compliance adherence, written communication, remote work discipline
Preferred skills
Consumer lending experience, debt settlement, credit counseling, telephony system proficiency
Technologies
Talkdesk, LoanPro, Zendesk
Responsibilities
Call clients to resolve payment delinquencies, secure specific repayment commitments, document contacts in loan management systems, follow up on commitments, provide feedback to shape scripts and offers
Seniority
Individual Contributor, mid-level