Client Support and Training Officer
Core
Provide customer support, deliver training, and coordinate projects to help Victorian Government agencies implement the Local Jobs First Policy.
Role type
Client Support and Training Officer
Builds
Policy implementation support, training sessions, user guides, and reporting for government agencies
Domain
Public sector / Government policy
Deliverable
dashboards & analysis
Required skills
Customer service, stakeholder engagement, training delivery, project coordination, policy implementation, reporting, CRM usage, Microsoft Office
Responsibilities
Provide customer support via phone, email, and CRM; support agencies in applying the Local Jobs First Policy; deliver online training sessions and webinars; develop training resources and user guides; assist with reporting and project coordination; support user acceptance testing and continuous improvement.
Seniority
Early-career to mid-level IC