Front Office Manager
Core
Lead the Front Office team to deliver exceptional guest experiences across arrivals, departures, reservations, and enquiries at a luxury beachfront hotel.
Role type
Front Office Manager
Builds
Guest journey experiences and operational efficiency for Alamanda Palm Cove Hotel
Domain
Luxury Hospitality
Required skills
Leadership, guest service delivery, operational management, team coaching, roster management, service recovery, PMS systems proficiency, commercial awareness
Preferred skills
RMS and Trust systems experience, ability to manage competing priorities in fast-paced environments
Responsibilities
Lead and support the Front Office team, oversee daily operations including arrivals and departures, coach and develop team members, manage rosters and staffing, handle guest feedback and complaints, ensure cross-departmental collaboration, monitor operational standards, support recruitment and training, support the General Manager with operational priorities