Implementation Consultant - Local Government
Core
Deliver consulting, training, and support services for Civica's Altitude software to local government clients in Australia and New Zealand, focusing on process improvement and operational efficiency.
Role type
Implementation Consultant (Local Government)
Builds
Professional services delivery for public sector organizations
Domain
Public sector / Local Government / GovTech
Deliverable
client delivery
Required skills
Local government legislation knowledge, rates administration, debt recovery, financial administration, process redesign, stakeholder management, troubleshooting, documentation
Preferred skills
Operational experience in local council, industry expert status
Technologies
Civica Altitude
Responsibilities
Analyze customer processes and identify solution design opportunities, troubleshoot software issues, deliver training and support, resolve escalated support tickets, maintain documentation, contribute feedback to product development
Seniority
Mid-level, hands-on IC
