Duty Manager
Core
Leading daily hotel operations and ensuring exceptional guest experiences at a boutique hotel.
Role type
Front Office Duty Manager
Builds
Guest services, front office operations, and F&B coordination
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, team leadership, shift coordination, complaint resolution, reservation management, financial auditing, rostering, recruitment support
Preferred skills
Empathy, adaptability, communication
Technologies
Property Management System (PMS), CRM
Responsibilities
Lead daily hotel operations and support the front office team; Coordinate shift tasks and delegate to receptionists; Manage check-in/check-out processes and cashiering procedures; Conduct daily team briefings on hotel activity; Resolve guest complaints efficiently; Maintain accurate guest services directories and financial reports; Assist with team rosters and recruitment; Ensure cleanliness of lobby and front desk areas.
Seniority
Mid-level, hands-on IC