Customer Experience Specialist
Core
First point of contact for customer enquiries across phone, email, and digital channels, resolving complaints and improving customer experience for SkyBus and Kinetic bus operations.
Role type
Customer Experience Specialist
Builds
Customer satisfaction and operational feedback loops for mass transit services
Domain
Public transportation / Mass transit
Deliverable
client delivery
Required skills
Phone communication, complaint resolution, empathy, problem-solving, multitasking, trend spotting
Responsibilities
Handle inbound and outbound customer interactions, resolve complaints with a solutions-focused mindset, collaborate with operations and depot teams, identify trends to improve customer experience
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