Manager, Customer Support Engineering

Apac, VictoriaRemoteFull-time2026-11-04 → 2026-11-11

Remote

Core

Lead and develop a team of Customer Solutions Engineers to provide technical support for enterprise dbt Cloud customers, driving adoption and retention.

Role type

Manager, Customer Solutions Engineering

Builds

dbt Cloud platform usage and customer success

Domain

Data infrastructure / Analytics engineering

Deliverable

client delivery

Required skills

Team leadership, Technical support management, Problem-solving, Project management, SQL, Analytics engineering tools, Cross-functional collaboration

Preferred skills

Experience with enterprise SaaS, Modern data stack knowledge

Responsibilities

Lead and develop a team of Customer Solutions Engineers across APJ regions, Strategize and implement support processes, Foster a culture of continuous learning, Collaborate with cross-functional teams, Monitor and analyze team performance, Advocate for customers within the organization

About Fivetran

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights.