Regulatory Service Team Leader
Core
Lead a team to resolve complex customer matters regarding workplace health and safety (WHS) legislation, incident notifications, and regulatory enquiries for the NSW community.
Role type
Senior IC team leader (regulatory services)
Builds
Service delivery for SafeWork NSW's regulatory compliance and enforcement support
Domain
Public sector / Workplace health and safety
Deliverable
client delivery
Required skills
Team leadership, complex customer issue resolution, WHS legislation knowledge, workload monitoring, performance coaching, process improvement
Responsibilities
Lead and coordinate team workflows to ensure service delivery targets are achieved; Manage complex and escalated customer enquiries providing accurate legislative advice; Monitor workload, performance, and emerging issues to improve systems; Coach and develop team members to maintain high performance standards; Deliver timely and accurate customer service and processing activities; Maintain and apply specialist knowledge to provide expert guidance.