Service operations manager
Core
Lead a team of Field Service Technicians and Technical Support Specialists to oversee service operations, coordinate field activities, and ensure exceptional customer support for healthcare equipment.
Role type
Service operations manager (team lead)
Builds
Operational excellence and service performance for healthcare technology
Domain
Healthcare technology / Field service
Required skills
Team leadership, scheduling and resource management, KPI analysis, problem-solving, product repair and technical support, planning, fleet management
Preferred skills
Mechanical or Manufacturing Engineering diploma, experience in healthcare technology
Technologies
None stated
Responsibilities
Manage a team of Field Service Technicians and Technical Support Specialists; Schedule work assignments and coordinate technicians' calendars; Track and report on key performance indicators (KPIs); Analyze service quality including response times and first-time issue resolution rates; Ensure proper operation and maintenance of the team's vehicle fleet; Participate in inventory counts and continuous improvement initiatives
Seniority
Mid-level, hands-on IC