Service Coordinator
Core
Coordinate HVAC technicians and subcontractors to schedule planned maintenance and reactive service jobs, ensuring work completion and accurate record-keeping.
Role type
Service Coordinator / Scheduler
Builds
Service delivery for HVAC and building maintenance contracts
Domain
Building services / HVAC / Maintenance
Required skills
scheduling, service coordination, contract management, record-keeping, billing processing, KPI monitoring, timesheet processing
Preferred skills
ERP/service management systems (Pronto, Uptick, Corrigo), fire protection/HVAC industry experience, planned maintenance scheduling
Technologies
Pronto, Uptick, Corrigo, Microsoft Office
Responsibilities
Schedule technicians and subcontractors across metropolitan and regional areas; coordinate planned preventative and reactive maintenance; liaise with clients to organize attendance and close work orders; set up new contracts, sites, and assets; maintain accurate records in service management systems; process completed jobs, purchase orders, and invoices; assist with monthly billing and reporting; monitor contract KPIs; support timesheet processing.
Seniority
Mid-level, hands-on operational role