Bottle Shop Manager
Core
Lead the retail operation and beverage sales at a high-volume hotel bottleshop in Byron Bay, focusing on customer experience, team leadership, and commercial performance.
Role type
Senior retail operations manager (hospitality bottleshop)
Builds
Retail liquor sales, customer experiences, and team performance
Domain
Hospitality / Retail Liquor
Deliverable
product features
Required skills
Beverage operations management, P&L and COGS analysis, team leadership and coaching, supplier relationship management, financial performance review, operational procedure development, sales and profitability drive, compliance with health and safety regulations
Preferred skills
Experience in high-volume hospitality, commercial acumen, stakeholder engagement, change management
Technologies
POS systems, inventory management tools, financial reporting software
Responsibilities
Lead and motivate the retail team to deliver exceptional customer service; Drive sales, profitability, labour performance and expense control; Manage beverage listings, COGS, stock-related initiatives and supplier relationships; Review financial performance and identify opportunities to improve results; Develop and implement operational procedures and service standards; Ensure compliance with workplace health and safety, quality and regulatory requirements