Customer Support Assistant
Core
First point of contact for residents, families, and visitors on weekends, handling enquiries and administrative tasks.
Role type
Customer Support Assistant
Builds
Positive customer experience and operational support for care community
Domain
Healthcare / Aged Care
Deliverable
client delivery
Required skills
Phone/email/in-person communication, rostering management, payroll task handling, record keeping, Microsoft Office proficiency, independent and team collaboration
Responsibilities
Respond to customer enquiries by phone, email, or in person; Manage rostering, payroll tasks, and maintain accurate records; Provide accurate information about products, services, processes and policies; Process basic requests or administrative tasks as required; Work collaboratively with internal teams to support outcomes; Contribute to continuous improvement by identifying common issues and sharing feedback
