i2nd Level Supporter - E-banking
Core
Provide advanced technical support and troubleshooting for digital banking services and e-banking platforms, ensuring reliability and performance.
Role type
i2nd Level Supporter (E-banking)
Builds
Digital banking services and related digital platforms
Domain
Financial Services / IT Support
Deliverable
client delivery
Required skills
Technical troubleshooting, incident management, ticketing systems, remote support tools, log analysis, IT security fundamentals, IAM, 2FA/MFA, networking (LAN/WLAN, TCP/IP), OS support (Windows, macOS, iOS, Android), customer service
Preferred skills
Knowledge of ISP products, Italian, English
Technologies
Windows, macOS, iOS, Android, ticketing systems, remote-access tools
Responsibilities
Analyze and resolve technical incidents affecting banking applications, manage incident and problem tickets, provide telephone-based customer assistance in German and French, prioritize and coordinate incidents, escalate complex issues, maintain support documentation, contribute to process improvement
Seniority
Mid-level, hands-on IC