Customer Service Officer – Multiple Vacancies
Hybrid
Core
Handle inbound calls and written correspondence to resolve customer issues and support dealer networks in the vehicle finance industry.
Role type
Customer Service Officer (Contact Centre)
Builds
Finance solutions for consumers and businesses via dealer networks
Domain
Financial services / Vehicle finance
Deliverable
client delivery
Required skills
Contact centre experience, auto-dialler system proficiency, financial services knowledge, verbal communication, written communication, attention to detail, emotional intelligence
Preferred skills
Banking industry experience, ability to work in high-pressure environments
Responsibilities
Handle 40-60 inbound calls, respond to written correspondence, liaise with internal stakeholders, manage complex matters, support wider Operations team