IT Support / Resident Engineer (m/w/d)
Core
On-site IT support and resident engineering for a client location in Munich/Kirchheim, handling endpoint devices, peripherals, and communication systems while working remotely from Osnabrück.
Role type
Senior IC IT Support Engineer / Resident Engineer
Builds
Office devices, industrial devices, A/V systems, digital signage, kiosks, and communication gateways for a client site
Domain
IT Operations / Endpoint Management / Client Services
Deliverable
product features
Required skills
Laptops/Desktops/Thin Clients support, Peripherals and Smartdevices management, Industrial devices and Embedded systems, A/V systems, Digital signage and Kiosk systems, Managed Special Communication Devices, Client image installation and configuration, System updates and patching, UC/VC Gateway and Server appliance installation, Network connection setup, Forensic client backups, Extended Walk-In Service, 3rd-Level Support, EUC Infrastructure onboarding
Preferred skills
Class B driver's license with manual transmission experience, B2 German language proficiency, Physical fitness
Technologies
Laptops, Desktops, Thin Clients, Embedded Systems, Firmware, UC/VC Gateways, Server Appliances
Responsibilities
Support of office devices, peripherals, and smart devices; Installation and configuration of industrial devices and embedded systems; Management of A/V, digital signage, and kiosk systems; Onboarding of EUC infrastructures; Extended walk-in and on-site support; 3rd-level support tasks; Network connection setup and server room support; Forensic client backups; Event support and IT direct action services
Seniority
Senior, hands-on IC
