Specialist IT-Support (m/w/d)
Core
Providing first-level IT support, user account management, and workstation configuration for a logistics company.
Role type
Specialist IT Support Analyst
Builds
IT workstations, user accounts, and support documentation
Domain
IT Services / Logistics
Required skills
Active Directory administration, Windows client/server environment knowledge, IT ticketing systems, hardware configuration, user access management
Preferred skills
Microsoft Exchange experience, technical documentation skills
Responsibilities
Handling and documenting incoming support requests, conducting first-level support, coordinating user issues with other IT teams, organizing onboarding/offboarding processes, configuring user accounts and hardware, administering Active Directory groups and permissions, maintaining technical documentation, covering on-call shifts
Seniority
Mid-level, hands-on IC