Director, Relationship Marketing Ops & Capabilities
Core
Define and own the Relationship Marketing (RM) Operations capability strategy, roadmap, and transformation to integrate AI, automation, and agentic experiences into business workflows.
Role type
Senior IC Director of Operations & Strategy
Builds
Scalable RM Operations capabilities, intelligent operating models, and agentic workflows
Domain
Marketing Operations + AI/Automation
Deliverable
production ML models
Required skills
Capability strategy & roadmap, Process transformation, Operational excellence (Lean/Kaizen), AI & agentic experience integration, Stakeholder influence, Executive communication, Knowledge management, Workflow orchestration, Business process management
Preferred skills
Six Sigma, Employee experience design, Responsible AI governance
Technologies
AI agents, Automation platforms, BPM tools
Responsibilities
Define capability strategy and multi-horizon roadmap; Establish governance for process design and continuous improvement; Translate operational workflows into agentic use cases; Partner with engineering and data teams to adopt automation; Simplify employee experience and knowledge discoverability; Develop executive narratives for investment prioritization.
Seniority
Director, strategic leadership & execution