Customer Experience Engineering 2
Core
Lead technical support and troubleshooting for a specific customer's Intune environment within Mission Critical Support.
Role type
Senior Customer Experience Engineering Lead
Builds
High availability enterprise support for Intune, Windows 11, MDM, and Autopilot deployments
Domain
IT Operations / Mobile Device Management / Cloud Services
Deliverable
client delivery
Required skills
Intune, Windows 11, Mobile Device Management (MDM), Autopilot, iOS, Android, Networking, Cloud-based services, Production system experience, Troubleshooting, SDLC
Preferred skills
Leadership, Negotiation, Decision making, Agile environment experience
Technologies
Intune, Windows 11, Autopilot, iOS, Android
Responsibilities
Lead supportability and troubleshoot service availability, Coordinate across multiple support teams, Partner with software engineering to resolve issues, Drive bugs/DCRs for problem management tickets
Seniority
Senior, hands-on IC
