Lead Principal Customer Solution Engineer
Core
Lead technical investigations and resolve complex customer challenges for the Windows Commercial business while driving technical excellence and building scalable operating practices.
Role type
Lead Principal Customer Solution Engineer
Builds
Reusable solutions, tools, guidance, and engineering insights that scale beyond individual customer engagements
Domain
Enterprise software (Windows Commercial) + Device Management
Required skills
C, C++, C#, Java, JavaScript, Python, distributed team management, enterprise customer engagement, root cause analysis, device management troubleshooting, scalable engineering practices, cross-functional collaboration, technical communication, security, privacy, maintainability, supportability
Preferred skills
N/A
Technologies
C, C++, C#, Java, JavaScript, Python
Responsibilities
Guide technical investigations and resolve complex customer challenges, build scalable operating practices, represent customer needs to Windows leadership, manage geographically distributed engineering teams, troubleshoot complex device-management issues, create scalable engineering practices, collaborate across customer and engineering teams, communicate technical findings to executive audiences, modernize device management to resolve install base health challenges, contribute to the Windows Commercial Acceleration Engine strategy
Seniority
Principal, hands-on IC with leadership responsibilities
